Audi music interface^*/Bluetooth audio player^*: The mobile device is not supported.

Please observe the notes in the chapter link►/link►. For information on which mobile devices are supported, please see the Audi mobile device database at www.audi.com/bluetooth.

Audi music interface^*: When starting playback via the AUX input, the volume is too high/low.

Set the volume of the mobile device to about 70% of maximum link►.

Audi music interface^*: The portable player is not recognised as a source.

On some mobile phones or mobile devices, playback is not possible if the battery charge is very low (less than 5% of its capacity). After it has been plugged in, the mobile device will only be recognised as a media source in the MMI again when it has sufficient battery charge.

Audi music interface^*: Problems during audio playback via an iPod/iPhone.

The Bluetooth audio player function is switched on. Switch the function off link► when you are not using a Bluetooth audio player.

AUX input: Interference audible when plugging in or unplugging the AUX adapter cable.

External audio player is selected as the source when the adapter cable is being connected. Activate the mute function (see link►) or another audio source (e.g. link►) before connecting/disconnecting your mobile device.

Bluetooth audio player^*/Wi-Fi audio player^*: Playback problems.

To ensure problem-free playback, only one interface should be in use at any one time.

Wi-Fi audio player^*: Playback problems.

Some mobile phones may experience audio playback problems if the Internet connection in the vehicle was not established via the SIM card reader^* or embedded SIM card of the MMI control console while the mobile data option is activated on the mobile phone. Deactivate the mobile data option on your mobile phone.

Jukebox^*: The tracks in the imported playlists are greyed out.

When importing playlists, you must copy all files yourself.

Jukebox^*: Imported tracks cannot be played or cannot be found.

If you cannot find imported tracks via the media centre, this could mean that they are not supported. Please only copy supported files link► to the jukebox.

Wi-Fi audio player^*: More than one device is connected to the Wi-Fi hotspot. A media player (e.g. a smartphone) is shown as the source and cannot be changed.

Close the Audi MMI connect app on the connected devices (e.g. smartphones) that you do not want to use as the Wi-Fi audio player^*. Also close any UPnP server apps on the devices, or disable media sharing on any integrated UPnP/DLNA servers. Connect the desired device as a Wi-Fi audio player^* link►.

Online media^*: Failure of connection between the MMI and the Audi MMI connect app.

The MMI connection switch on the status screen of the Audi MMI connect app must be switched on to establish a connection with the MMI.

Wi-Fi audio player^*/Online media^* and Internet radio^*: Playback problems.

Audio playback problems can occur if the Connection to personal hotspot function link► is activated and your personal hotspot link► is not in range. To avoid playback problems, switch the function off when you are not using a personal hotspot.

Audi music interface^*: Content that has been changed on a mobile device1) connected to the Audi music interface is not shown in the media centre.

Reset the Media settings to the factory settings link►.

Bluetooth audio player^*: Problems with track display and playback.

Problems can occur if a third party music playback app is open when you are playing audio via the Bluetooth audio player. Audi recommends that you use the integrated media player on your Bluetooth device (e.g. smartphone).

Wi-Fi hotspot^*: Wi-Fi hotspot connection to your Wi-Fi device interrupted.

Make sure that the network optimisation function is switched off in the Wi-Fi settings or network settings of your Wi-Fi device. Please refer to the operating manual of your Wi-Fi device for further details.