Connecting the mobile phone to the MMI fails.

Check if the requirements for connecting a mobile phone are met link►.
Or: Check if you have accidentally declined the PIN for setting up the connection on your mobile phone. If necessary, repeat the connection procedure link►.

The mobile phone does not support the remote SIM Access Profile (e.g. iPhone).

Insert your own mini SIM card in the SIM card reader^* and use the functions of the car telephone kit independently of your mobile phone.
When the mini SIM card is inserted, you can also use the contacts from your mobile phone by connecting the mobile phone to the system via the Directory profile link►.

Using the MMI with two SIM cards (in the SIM card reader and in a mobile phone).

The MMI only ever accesses one SIM card at a time. A mini SIM card inserted in the SIM card reader^* has priority over one in a mobile phone.
However, you can still access the contacts on another mobile phone via Bluetooth if a mini SIM card is inserted link►.

After the mobile phone was connected not all/none of the contacts were loaded into the MMI.

Avoid using special characters in names.
Avoid using contact groups on your mobile phone.

Some telephone functions are greyed out/not available.

The telephone functions will depend on the mobile network service provider and the mobile phone used. For further information, please contact your mobile network service provider, see the operating instructions for your mobile phone, or consult the Audi "Tested mobile phones" database located at www.audi.com/bluetooth.

Some telephone functions are greyed out/not available, even though the mobile phone supports them.

On corporate phones, some Bluetooth settings may not be compatible with the system or the Bluetooth function of your mobile phone may have been deactivated. For more information, contact your system administrator.

(Applies to vehicles with Audi phone box: ) Your mobile phone cannot be charged wirelessly or the charging procedure is interrupted.

(Applies to vehicles with Audi phone box: )  Check whether your mobile phone is Qi compatible.
Check that your mobile phone is on the middle of the phone symbol in the Audi phone box and that there are no other objects in the Audi phone box.
Do not place your remote control key in the Audi phone box together with your mobile phone.